Frequently Ask Question

What materials are your bedding products made from?

We use a mix of fabrics chosen for comfort and durability. Each product page lists the exact material, but here are the main types we carry and what they mean for you

Cotton and cotton blends

  • Soft, breathable, and good for hot nights.
  • Feels natural and gets softer after a few washes.

Microfiber

  • Lightweight, very soft, and low maintenance.
  • Dries fast and resists wrinkles.

Down alternative fill for comforters and pillows

  • Fluffy and warm like down but made from synthetic fibers.
  • Good for people with allergy concerns.

Special finishes, such as brushed or sateen, we list these on the product page so you know the exact feel

If you need a specific mix or thread count, check the product description or ask our support team, and we will send the full specs.

What comes in a sheet set or duvet set?

We try to make it clear on each product page. Typical sets look like this

Sheet set usually includes

  • 1 fitted sheet
  • 1 flat sheet
  • 1 or 2 pillowcases depending on size

Duvet set usually includes

  • 1 duvet insert or comforter depending on the product
  • 1 duvet cover that zips or buttons on
  • 1 or 2 pillow shams depending on size

Always check the product page for “Included items” so you know exactly what you will receive.

Are your comforters and pillows hypoallergenic?

Many of our comforters and pillow inserts use down alternative fill. That makes them much less likely to cause allergy reactions than natural down. On each product page we state “hypoallergenic” if the item meets that standard. If you or someone in your home has strong allergies, check the product details or contact support and we will point you to the best options.

Do you offer size options like Twin, Queen, and King?

Yes. We offer common mattress sizes and some extra sizes for special needs. Standard sizes we stock are

  • Twin
  • Twin XL
  • Full or Double
  • Queen
  • King
  • California King

If you need a custom size or a mattress protector for an unusual mattress, send us the measurements and we will advise on the best fit.

How should I wash and care for my bedding?

Care depends on the fabric and fill. Always check the sewn care label first. General tips

Sheets and pillowcases

  • Machine wash in cold or warm water on a gentle cycle.
  • Use mild detergent.
  • Tumble dry on low or hang dry to keep them soft.

Duvet inserts and pillows with down alternative

  • Wash on a gentle cycle with warm water.
  • Tumble dry on low with a couple of clean tennis balls or dryer balls to restore loft.

Quilts and throws

  • Many can go in the machine on gentle. Heavy quilts may need a large commercial washer or spot clean only.

Stain care

  • Treat stains quickly with a mild stain remover. Test on a small area first.

If you are unsure, tell us the product name and we will give step by step care instructions.

Are your products OEKO-TEX certified or eco friendly?

Some of our collections carry OEKO-TEX certification. When a product has this certification we show the OEKO-TEX label on the product page and in the product details. For other collections we list the fabric origin and production notes so you can decide. If certification is important for you, check the product page or ask support and we will confirm the exact certificates.

What is the difference between a duvet cover and a comforter?

Simple and clear

Comforter

  • One ready to use piece filled and stitched. Put it on the bed and you are done.

Duvet and duvet cover

  • The duvet is the soft insert. The cover is like a pillowcase for the duvet. You zip or button the cover on.
  • Duvet covers are easier to wash and let you change the look quickly

If you want easy washing and style change, a duvet with a cover is the better choice. If you want one piece that is ready to use, pick a comforter.

Do your fitted sheets fit deep mattresses?

Yes our fitted sheets are made with deep pockets and stretchable edges. Typical fits are

  • Standard mattresses up to 12 inches thick fit easily
  • Deeper mattresses up to 16 inches also fit with our deep pocket options

If your mattress is thicker than 16 inches please tell us the exact depth so we can recommend the right sheet or a custom solution.

How long will it take to receive my order and can I track it?

Delivery time and tracking

Shipping time inside Canada

  • Standard shipping usually takes 3 to 7 business days after the order ships.

International shipping

  • We ship to select countries. Delivery time depends on the destination and customs. Check the shipping page for country coverage.

Order tracking

  • After we ship your order you get an email with a tracking link. Click that link to follow your package.

If your order is late

  • Contact support with your order number and we will check the status and update you quickly
What is your return and refund policy and how do I start a return?

We keep the return process easy. Main points

Return window

  • You can return unused and unwashed items within 30 days of delivery for a refund.

Defective or wrong items

  • If something arrives damaged or you received the wrong product, we will cover the return shipping and send a replacement or full refund.

How to start a return

  • Email support with your order number and photos if the item is damaged.
  • We will provide a return label or instructions.
  • Pack the item in its original packaging when possible and drop it at the indicated carrier.
  • After we receive the return the refund is issued within 7 to 10 business days to the original payment method.

Exceptions

  • Opened bedding sets that show wear may not be accepted. Check the full returns page for details.