Privacy policy, shipping policy, refund policy, terms conditions

Privacy policy, shipping policy, refund policy, terms conditions

1. Return and Refund Policy

Effective Date: 5/13/2025

At Beddora, we are committed to delivering exceptional quality. If your order doesn’t meet expectations, we’re here to help.

Returns Eligibility:

  • Returns are accepted within 15 days of delivery for B2B clients.
  • Items must be unused, unwashed, and in their original packaging.
  • Customized or bulk special-order products are non-returnable unless defective.

Defective or Incorrect Items:

If you receive damaged or incorrect products:

  • Contact us at customersupport@beddora.ca within 5 days of receiving your order.
  • Include your order number and clear photos of the issue.

Refunds:

  • Refunds are issued to the original payment method upon inspection of returned goods.
  • Processing time: 7–10 business days after return receipt.
  • Shipping costs are non-refundable unless due to our error.

Exchanges:

We do not offer direct exchanges. To reorder, please initiate a return and place a new order.

Restocking Fees:

A 10% restocking fee may apply to non-defective bulk returns.

2. Privacy Policy

Effective Date: 5/13/2025

At Beddora, we respect your privacy. This policy explains how we collect and use your data in the course of providing high-quality bedding solutions to your business.

What We Collect:

  • Business and contact details (e.g., company name, email, phone)
  • Billing and shipping information
  • Order history and preferences
  • Website usage data via cookies and analytics tools

How We Use It:

  • Process and fulfill orders
  • Communicate about transactions, new products, or updates
  • Improve website performance and service personalization
  • Comply with legal obligations

Data Sharing:

  • Only shared with trusted partners (e.g., payment processors, shipping services)
  • Never sold or misused

Your Rights:

  • Request access, update, or deletion of your information
  • Opt-out of marketing emails at any time

3. Terms of Service

Effective Date: 5/13/2025

These Terms govern your use of Beddora.ca. By placing an order or using our site, you agree to these terms.

Eligibility:

You must be a business or authorized agent placing orders on behalf of a company.

Orders & Payments:

  • All orders are subject to confirmation and stock availability.

  • Payments must be made via accepted payment gateways at checkout.

  • Prices are in CAD/USD and may change without notice.

Product Use:

Our products are intended for commercial use only (e.g., hotels, design studios, wellness spaces).

Intellectual Property:

All content, branding, and media on this site are owned by Beddora. Unauthorized use is prohibited.

Limitation of Liability:

We are not liable for indirect losses (e.g., revenue loss or operational disruption) from use of our site or products.

Modifications:

We reserve the right to update these terms at any time. Continued use of the site implies acceptance.

4. Shipping Policy

Effective Date: 5/13/2025

Beddora ensures smooth and timely delivery to our valued B2B clients.

Shipping Coverage:

  • We ship to business addresses across Canada and the USA.
  • Delivery to remote or rural areas may take additional time.

Processing Time:

  • Standard order processing: 2–4 business days

  • Custom/bulk orders may take 7–14 business days

Shipping Rates:

  • Calculated at checkout based on order weight, size, and location.
  • Free shipping on orders over $1,000 CAD (Canada only).

Tracking & Delivery:

  • A tracking number is provided once your order ships.
  • Signature upon delivery may be required for large shipments.

Damaged Packages:

Report any visible damage upon delivery and contact us within 48 hours for support.

📧 customersupport@beddora.ca
📞 +1 (647) 952-2000

5. Contact Information

We’re here to support your business needs.

  • Business Name: Beddora
  • Customer Support Email: customersupport@beddora.ca
  • Phone: +1 (647) 952-2000
  • Mailing Address:
    2798 Thamesgate Dr Unit 8
    Mississauga, ON L4T 4E8
    Canada

  • Business Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

  • Website: https://beddora.ca

 

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